General Terms and Conditions

§ 1 Scope of Application and Object of Contract

1.1 The following general terms and conditions, in the version applicable at the time the contract is concluded, conclusively regulate the business relationship between the operator of the tectake online shop, TecTake Ltd, 18 Soho Square, London W1D 3QL, United Kingdom (hereafter the “seller”) and the buyer unless waived wholly or in part by any individual agreements. The business relationship encompasses all contracts upon the foundations of which the seller is obliged to provide services and deliveries to the buyer. By placing an order, the buyer expressly confirms having read and accepted the following terms and conditions issued by the seller.

1.2 The buyer may be a consumer or a company. A consumer is any natural entity entering into a transaction for purposes that are neither commercial nor professional in nature (§ 13 of the BGB). A company is any natural or legal entity or a legally responsible partnership entering into a transaction as part of their fulfilment of a commercial or professional role (§ 14 of the BGB).

1.3 The object of the relevant contract is the sale of goods by the seller to the buyer on the internet portal “www.tectake.co.uk”.

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§ 2 Conclusion of Contract, Contractual Language, Technical Steps to Conclusion of Contract, Recognition and Correction of Errors in Information Provided (Customer Information)

2.1 The buyer can use the seller’s online shop on the seller’s website “www.tectake.co.uk” and order goods after registering and setting up a customer account. After providing a name and address, billing address and delivery address, email address and telephone number, the buyer can order goods in accordance with the following regulations. An order may also be placed as a guest user without registration.

2.2 The buyer can select goods from the seller’s range of products and collect these in a virtual shopping cart by clicking “add to cart”. After adding an item, the buyer is automatically taken to the shopping cart page, where they can edit the number of items in the cart (“update cart”) or remove them entirely (“empty cart”). The buyer can then continue shopping in the seller’s online shop and add further items to the shopping cart. From the shopping cart, the buyer can proceed to the order overview page by clicking “checkout” (“one-step checkout”). On this page, all information is requested that is needed for the order:

  • Billing address, additional delivery address if different (left column)
  • Delivery method (central column)
  • Payment method (central column)

In the right column of the “check your order” order overview page, the buyer can check the items they have collected for the order and, if necessary, change the number of items or remove them entirely. By clicking on the “buy now” button, the buyer sends the complete and, if applicable, corrected order form to the seller and hereby submits a binding offer to enter into a purchase contract with the seller. Sending the order form is only possible once the terms and conditions and right of withdrawal have been confirmed.

2.3 English is the available language for the order process and contract conclusion.

2.4 The seller sends the buyer an automated confirmation of receipt to the buyer’s email address once the order has been received to confirm the seller’s receipt of the order and in which the buyer’s order will be listed again. At the end of the confirmation email, the buyer will be informed of their right of withdrawal. With the confirmation of receipt, the seller accepts the buyer’s request to enter into a purchase contract. The contract is concluded in the English language.

2.5 The contractual text will be saved and archived by the seller but can no longer be accessed by the buyer after the order process has been completed. The buyer can save or print out the order data immediately after submitting the request via their browser and will also receive an email after the order, in which the order will be listed again. With the email, the buyer will also be provided with the terms and conditions that apply to their order. Furthermore, the buyer can view the details of their order at any time via their password-protected user account under “my orders”, as long as the buyer has set up a user account on the seller’s online shop.

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§ 3 Fulfilment of Contract, Shipping Costs, Delivery

3.1 All of the seller’s prices are binding and comprise gross prices subject to additional postage, packaging and/or insurance costs. Any applicable postage, packaging and/or insurance costs will be calculated by the seller and must be paid by the buyer. Delivery of goods within Great Britain is free of charge - British Islands and Ireland are excluded. Delivery costs to other European countries can be found in the delivery costs table, which can be accessed via a link in the product description. The purchase prices for the delivery of goods and accessories do not include any necessary expenses for installation, training or other services required to use the goods.

3.2 The buyer is not entitled to a discount upon immediate payment.

3.3 The seller delivers the merchandise without VAT if the conditions for an intra-community delivery apply. The buyer must prove these requirements by submitting their name and address, the commercial or professional branch and a valid VAT ID upon making an order. The buyer must also provide a declaration during the order process that the purchase item is not being bought for further sale.

3.4 The seller is obliged to immediately send the goods to the buyer after the completion of the purchase contract and full payment of the purchase price.

3.5 Delivery always takes place at the buyer’s risk and expense as long as the buyer is not a consumer. At the buyer’s request, the seller is authorised but not obligated to insure the goods at the buyer’s expense.

3.6 If an ordered item cannot be delivered because the seller has not been delivered the item from suppliers at no fault of the seller, the seller is permitted to withdraw from the contract. In this case, the seller will inform the buyer immediately and offer the delivery of a similar item if applicable. If no similar item is available or the buyer does not want a similar item to be delivered, the buyer shall be refunded any payment already made.

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§ 4 Right of Withdrawal and Legal Consequences of Exercising the Right of Withdrawal

Consumers have a right of withdrawal by law. More information about the right of withdrawal can be found in the seller’s note on the right of withdrawal.

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§ 5 Liability

5.1 The seller is liable to the buyer in accordance with law as long as there are no other specifications in the following regulations.

5.2 The seller shall be liable without limitation for intent or gross negligence. For simple negligence, the seller shall only be held liable for the violation of a cardinal contractual obligation, the fulfilment of which facilitates the proper fulfilment of the contract and on the upholding of which the buyer can regularly rely (cardinal obligation).

5.3 If the seller is liable for simple negligence in accordance with the above paragraph, their liability will be limited to the typical circumstances that can be expected upon entering into the contract.

5.4 This limitation of liability shall not apply insofar as the seller has assumed a guarantee for the quality of the goods or fraudulently concealed defects in the goods. The seller shall also be held liable without limitation for damages to be compensated in accordance with the product liability act and for damage to life, body and health.

5.5 These limitations of liability also apply to the seller’s staff and vicarious agents as well as third parties used by the seller to fulfil the contract.

5.6 The legal regulations that subject the seller to liability without fault due to certain actions or omissions are not affected by the above regulations.

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§ 6 Warranty (Defect Liability)

6.1 The seller is fundamentally liable for defects in the goods in accordance with the legal provisions of sales law (§ 6.1 ff. of the BGB).

6.2 The buyer has the right to subsequent performance i.e. elimination of the error or delivery of a defect-free item if a guarantee claim is made against the seller. The buyer’s other rights in accordance with § 437 of the BGB remain unaffected. The seller can refuse the buyer’s chosen method of subsequent performance without prejudice to § 275 paragraphs 2 and 3 of the BGB if this would not be possible without disproportionate cost. The value of the defect-free item is of special significance here, and it should be considered whether another method of subsequent performance could be provided without significant disadvantage to the buyer. The claim on the part of the buyer is limited in this event to the other type of supplementary performance.

6.3 If the buyer is not a consumer but a company, the seller has the right to choose whether to repair the defect or deliver a replacement in accordance with § 6.2.

6.4 If the seller delivers a defect-free item by way of supplementary performance, the seller may demand that the buyer return the defective item in accordance with § 346 to § 348 of the BGB.

6.5 The buyer will, insofar as it is a mutual commercial transaction in the sense of the Commercial Code, examine the purchased goods immediately after delivery. This especially applies to the completeness and functionality of the goods. Defects found hereby or defects that are easily detectable must be communicated to the seller immediately. A detailed description of the defect should be included. If the buyer does not make any such declaration, the goods shall be considered accepted unless the defect is such that it was not recognisable during the inspection.

6.6 Defects in goods that are not detectable as part of a proper inspection in accordance with § 6.5 must be declared to the seller immediately after discovery in the case of a mutual commercial transaction; otherwise, the goods shall be considered free of defects and accepted.

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§ 7 Payment Conditions

7.1 The purchase price is payable immediately after the purchase contract is concluded. Payment is made using the method chosen by the buyer from the methods listed in the online shop. Available payment methods for UK and Ireland: Credit Card, PayPal and Bank Transfer.

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§ 8 Default and Retention of Ownership

8.1 If the buyer is not a consumer, the buyer will be in default if payment has not been made within 30 days after maturity. Consumers will also be in default after 30 days if informed of this in the invoice or payment request. If the buyer is in default of payment, the purchase price will be subject to interest to the sum of 5% above the basic interest rate for the duration of default. The seller reserves the right to prove higher damages and demand compensation from the buyer.

8.2 The delivered goods shall remain the property of the seller until payment has been received in full.

8.3 In commercial business transactions, ownership of the purchased wares shall only be transferred from the seller to the buyer when the buyer has settled all claims from the business relationship with the seller (extended retention of ownership).

8.4 If the seller’s retention of ownership regarding goods purchased as part of a commercial transaction expires due to further sale, combination or processing of the purchased goods by the buyer, then the purchased wares shall be replaced by the new item or claim arising from the transaction (extended retention of ownership).

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§ 9 Code of Conduct

9.1 The seller has committed to the principles of “Google Trusted Stores”, which can be seen online here: https://support.google.com/merchants/topic/7095697.

9.2 The seller has committed to Trustpilot quality criteria, which can be seen online here: https://uk.trustpilot.com.

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§ 10 Closing Provisions

10.1 These terms and conditions and the relevant completed purchase contract are exclusively subject to UK law under the exclusion of the UN sales convention. If the buyer is a consumer, this choice of law shall only apply insofar as protection is withdrawn through mandatory provisions issued by the state where the consumer resides.

10.2 If the buyer is a registered trader, legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from or in relation to the contract or these terms and conditions shall be the seller’s place of business in Igersheim.

10.3 Regarding the conclusion of contracts with companies, legal entities under public law or special funds under public law, the place of fulfilment for the delivery of goods and the payment of the purchase price shall also be the seller’s place of business in Igersheim.

10.4 If one or more clauses in these terms and conditions is wholly or partially invalid, all other provisions shall remain unaffected.

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§ 11 Information about the EU Commission Portal for Online Dispute Resolution, Alternative Dispute Resolution

11.1 The EU Commission provides an online dispute resolution portal (“OS platform”), which can be reached using the following link: //ec.europa.eu/consumers/odr/. If the buyer is a consumer resident in the European Union, they have the option of using this platform to settle disputes regarding contractual obligations relating to online purchase contracts outside of court.

11.2 The seller is not obliged and generally unwilling to take part in a dispute resolution process before a consumer conciliation board.

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§ 12 Seller Information

TecTake Ltd
18 Soho Square
London W1D 3QL United Kingdom

Company Number: 11604771
VAT identification number: GB 315 1433 42

Phone: 0203 488 4565
E-Mail: mail@tectake.co.uk

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© tectake   |   All prices include statutory VAT. Free shipping.

Delivery and shipping costs within Great Britain:

- Shipping within Great Britainfree of charge!
- We are unable to ship to UK islands including Northern Ireland.
- It is not possible for the buyer to pick goods up directly.

Delivery times:

- 3-5 working days (Monday - Friday, not including public holidays)
- If paying by bank transfer, your order will be dispatched once payment has been received
- You will be informed immediately of any delays to your delivery e.g. if an item is not in stock

Goods may be dispatched on the day of ordering:

- If payment is received by 12:00 (Monday - Friday, not including public holidays)

  • If you select immediate payment (PayPal or credit card) and
  • If the wares are available (excluding out of stock items, items with set delivery dates and pre-orders).

    All amounts on this site include VAT.
    The stated delivery times only apply to items shown in the online shop as in stock.