Frequently Asked Questions

In the tectake online shop, you can pay by credit card (MasterCard & Visa), PayPal, Klarna & bank transfer. Simply choose the option that is easiest and safest for you.

When paying by PayPal, you will be forwarded to paypal.com to complete your payment there. You will then be directed back to the order overview page in our shop.

You transfer the full amount for your order to our bank account. Our bank details are provided by email once your order has been received. Your order will be dispatched once we receive your payment.

You’ll find an overview of delivery costs and times here.

Yes. As soon as your order has been dispatched, you’ll receive an email with information about tracking your delivery.

Find out everything about your right to withdraw here.

If you’d like to return an item, please send it back to us with sufficient postage. Please provide a copy of the invoice and a note stating that you’d like to return an item.

You can find an overview of our returns costs here.

You have statutory guarantee rights for 2 years. Find out more here.

This shouldn’t happen. If it does, we’re very sorry. Please contact our customer service team so we can deal with the fault.

In this case, please write us an email explaining what’s missing. We will then send you the parts right away.

The tectake customer account gives you a good overview of your activities on tectake.co.uk. You can manage your orders and wishlist as well as edit and review your personal data.

You can create your own customer account on tectake.co.uk in just a few steps by clicking on the following link.

No problem. Go to “my account” -> “my user account” and click on “forgotten password” on the right to reset your password.

You can manage your data in your user account. Here, you can change your address, newsletter subscriptions or email address in just a few clicks.

The tectake newsletter makes sure you’re always up to date on new products and savings in our online shop. You’ll also regularly receive voucher codes in the newsletters.

There is a link at the end of the newsletter to let you easily unsubscribe from the newsletter.

Enter your personal discount code into the relevant field during the checkout process and click on “Apply Coupon”. You can see your discount right away.

No, you can only use one discount code on each order. But you can use your other discount code on your next order.

This can happen if your discount code has expired or your cart hasn’t reached the required minimum order value.

The Trustpilot seal is a sign of quality for online shops. Shops that fulfil the quality standards in terms of service, data protection, payment and delivery are allowed to use the seal on their websites. We place great importance on fulfilling these criteria so we can offer you the best possible service.

As long as you have the latest version of your browser, you can surf the tectake website without any problems.

Yes, it is. You can find out about all the measures we’ve taken in our list of security measures.

Yes, we use cookies in order to offer you useful features. You can decide whether to allow cookies or not. If you choose not to accept cookies from the www.tectake.co.uk website, it may be possible that you cannot use all the features of our website and some of our services. We hope you understand. Find out more here.